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Results Success Performance

Case Studies

See how our unique methodology delivers exceptional outcomes across diverse industries.

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A Results-Based Agency for Clients

At Empathy First Media, we believe that remarkable results emerge from the intersection of analytical precision and human understanding. The case studies presented here illustrate how our distinctive approach—what we call “Data-Driven Empathy”—translates into significant business outcomes across various industries and marketing challenges. Each case study provides a comprehensive examination of our methodology, from initial strategy development through implementation and continuous optimization. We share both our process and the quantifiable results, offering transparent insights into how we help our clients achieve their business objectives.

Featured Case Studies

Client: Holistic Healing Institute

Industry: Alternative & Integrative Medicine
Challenge: Holistic Healing Institute, a multi-disciplinary integrative medicine center, was
struggling to communicate their unique treatment approach in a skeptical marketplace effectively.
Their previous digital marketing efforts had yielded minimal results, and they faced significant
challenges with regulatory compliance and credibility establishment in their marketing
communications.
Solution: We implemented a comprehensive digital strategy that included:

  • Evidence-based content strategy focused on treatment efficacy and patient outcomes
  • Practitioner credibility development through specialized content and third-party validation
  • Precision-targeted paid search campaigns for specific health conditions and treatments
  • Local search optimization with emphasis on patient testimonials and outcomes
  • Patient journey mapping and conversion path optimization
    Results: – 248% increase in qualified patient inquiries – 207% improvement in website conversion
    rate – 52% reduction in patient acquisition cost – 118% increase in organic search visibility for
    targeted conditions – Establishment of scientific credibility through strategic content distribution

Client: Plumbing & Waterheaters

Industry: Construction & Technical Trades

Plumbing Contractor Achieves 196% ROI on Digital Marketing Investment

Challenge: Elite Plumbing Solutions, a commercial and residential plumbing contractor, was heavily reliant on word-of-mouth referrals with minimal digital presence. Their previous marketing
efforts failed to effectively communicate their technical expertise and service quality, resulting in price-sensitive inquiries and low conversion rates.

Solution: We engineered an integrated digital strategy that included:

  • Technical expertise showcased through comprehensive service documentation.
  • Problem-solution content strategy addressing common plumbing challenges.
  • Conversion-optimized website with service-specific landing pages.
  • Targeted local search campaign with emphasis on emergency services.
  • Reputation management and review acquisition system

Results: 196% return on marketing investment within 12 months – 168% increase in qualified
lead generation – 87% improvement in lead quality as measured by proposal conversion – 124% increase in organic search visibility for key service terms – 73% increase in average project value from digital leads.

 

Employee Benefits & Perks

We believe in supporting our team members’ well-being and professional development.

Our Comprehensive benefits include:

  • Competitive Compensation: Salary and incentive structures that recognize and reward exceptional contributions.
  • Health Coverage: Comprehensive medical, dental, and vision insurance.
  • Flexible Work: Adaptable scheduling and remote work options.
  • Learning Budget: Dedicated resources for conferences, courses, and certifications.
  • Retirement Planning: 401(k) with employer matching.
  • Generous PTO: Balanced vacation policy plus paid holidays.
  • Family Support: Comprehensive parental leave program.
  • Team Building: Regular events and activities that strengthen our collaborative culture.

Beyond these formal benefits, we offer something equally valuable: the opportunity to collaborate with exceptional colleagues on challenging projects that create meaningful impact for our clients and their audiences.